Unable To Run Import Utility - APPCRASH (Doc ID 1431743.1)

Last updated on MAY 02, 2016

Applies to:

Primavera Portfolio Management - Version 9.0 and later
Information in this document applies to any platform.
Checked for relevance on 07-Oct-2013

Symptoms

When attempting to access the Import Utility by selecting the icon, the following error occurs:

ERROR
-----------------------
Primavera Portfolio Management Application: Package Import has stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: psPackageImport.exe
Application Version: 9.0.9139.0
Application Timestamp: 4e31f2c3
Fault Module Name: KERNELBASE.dll
Fault Module Version: 6.1.7601.17651
Fault Module Timestamp: 4e21213c
Exception Code: e0434f4d
Exception Offset: 000000000000cacd
OS Version: 6.1.7601.2.1.0.272.7
Locale ID: 1033
Additional Information 1: 7882
Additional Information 2: 78823cf0de925215a28d7adb41e9d493
Additional Information 3: 19b9
Additional Information 4: 19b9002e92e356398c9c2503f7ec9c12

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Cause

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