All PPM 9.0 Services Started Except PPM service After A New Install With SSL Enabled

(Doc ID 1432425.1)

Last updated on JUNE 29, 2016

Applies to:

Primavera Portfolio Management - Version 9.0 and later
Information in this document applies to any platform.
Checked for relevance on 27-Jan-2014

Symptoms


On : PPM 9.0 version, Installation

ACTUAL BEHAVIOR
---------------
Primavera Portfolio management 9.0 PPM module failure after fresh install (in a non-default path) with the following error:

Could not get database property: Function Engine - Net Address
System.NullReferenceException: Object reference not set to an instance of an object.

SSL is enabled and non-default IIS port values were set for TCP and SSL.
All services were started in the PPM Console except the PPM Service.

Prosight log error:
-------------------
service communicator cannot connect

System.Net.Sockets.SocketException: A blocking operation was interrupted by a call to WSACancelBlockingCall


EXPECTED BEHAVIOR
-----------------------
Once PPM 9.0 module should work after install.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use PPM successfully.

Cause

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