IccpAdapter is Losing Connection to Livedata and SMService Shows Adapter as Failed (Doc ID 1434567.1)

Last updated on JULY 12, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.9.0 and later
Oracle Network Management for Utilities - DMS - Version 1.9.0 and later
Information in this document applies to any platform.

Goal

The IccpAdapter is losing the connection to the LiveData server for some reason.  The log shows that it reconnects, but when an smsReport is run the IccpAdapter is showing as failed.  This connect/fail/connect seems to keep cycling.  Once the adapter connection re-establishes, status messages are successfully being sent.  From the IccpAdapter log:

03/07 14:36:33: IccpAdapter 0x4,ctp=0x000000010020f8b8,"debugstream.C/debug_thread" **ERROR** IccpSocket::processReadEvent: Received SOCKET_ERROR errno=[131] - Connection reset by peer
03/07 14:36:33: IccpAdapter 0x4,ctp=0x000000010020f8b8,"debugstream.C/debug_thread" **ERROR** RtpProcessor::readLoop: Call to ProcessReadEvent resulted in a socket error!
03/07 14:36:33: IccpAdapter 0x2f3,ctp=0x00000001002100d8,"readLoop" IccpAdapterService::sendStateToSMS - twins:IccpAdapter - Lost connection to LiveData server
03/07 14:36:33: IccpAdapter 0x2f3,ctp=0x00000001002100d8,"readLoop" IccpAdapterService::demote - Lost connection to Live Data.
03/07 14:36:33: IccpAdapter 0x2f3,ctp=0x00000001002100d8,"readLoop" RtpProcessor::stop - RTP communication
03/07 14:36:35: IccpAdapter 0x2f3,ctp=0x00000001002100d8,"readLoop" RtpProcessor::stop - All loops have stopped

 

Solution

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