"Status Reason is required" While Status Reason Field is Missing When Changing Activity Status to "Arrived" (Doc ID 1435357.1)

Last updated on DECEMBER 01, 2016

Applies to:

Oracle Utilities Mobile Workforce Management - Version: 2.1.0 and later   [Release: 2.1 and later ]
Information in this document applies to any platform.

Symptoms

When attempting to change an Activity status to "Arrived", the system displays an error message stating that a "Status Reason is required". However, the screen does not provide a field to select or enter a status reason.


It is expected that if the system is going to require an Arrived Status Reason Code, that it would provide a field to select a Reason Code.

Cause

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