ASAP Control Server Crashes With Error: RPC 'CSP_system_event' Failed (Doc ID 1436522.1)

Last updated on JULY 11, 2016

Applies to:

Oracle Communications ASAP - Version 4.7.1 to 7.2.0 [Release 4.7 to 7.2]
Information in this document applies to any platform.
***Checked for relevance on 07-Jan-2014***

Symptoms

ASAP server was crashing on a regular basis in production environment.

Below error was seen in CTRL diag file.

104622.934:72: LOW:ASC_ociopen_cursor :417 :ocilib.c
Successfully opened cursor
>> 104622.934:72: LOW:ASC_ocicreate_cmd :613 :ocilib.c
Created PL/SQL statement as follows : begin :retval :=CSP_system_event(:curs,:appl_cd,:file,:reason,:line,:event,:event_log); end;
>> 104622.934:72: LOW:ASC_ociparse :528 :ocilib.c
Successfully parsed PLSQL block cursor
>> 104622.946:72: LOW:ASC_cprpcexec() :917 :ctlib.c
RPC CSP_system_event return status = -100
>> 104622.948:72: LOW:ASC_ociclose_cursor :468 :ocilib.c
Failed to close cursor reason = 1001
>> 104622.949:72:SHUT:ASC Write Event :1206:alarm.c
Error: RPC 'CSP_system_event' Failed>>>>>>>>>>

Cause

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