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FAQ: Troubleshooting MDO ActiveX Grids (Doc ID 1437760.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Retail Clearance Optimization Engine - Version 13.0.0 and later
Oracle Retail Markdown Optimization - Version 4.1 and later
Information in this document applies to any platform.

Purpose

The purpose of this FAQ is to provide troubleshooting information for the Oracle Retail Markdown Optimization (MDO) ActiveX grid control.

NOTE: This FAQ is specifically about the versions of MDO that use the ActiveX Grid Control. Version 13.4.4 introduces a new grid which is not ActiveX, and, therefore, this FAQ does not apply.

Questions and Answers

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In this Document
Purpose
Questions and Answers
 Where do I get the ActiveX?
 Is any version of MDO certified on IE 11?
 What versions are certified on Windows 7 and IE 8? What about IE 9? 
 Why are the hyperlinks not working?
 Why is the Export to Excel functionality not working?
 Why does the browser lock up after Exporting to Excel?  The export succeeds, but then the browser freezes and it is necessary to kill it through Task Manager.
 Why is the grid not loading?
References


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