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Crystal Reports Failed From CCB (Doc ID 1438749.1)

Last updated on FEBRUARY 27, 2019

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.2.0.0 and later
Information in this document applies to any platform.

Goal

On : 2.2.0.0 version, RP - Reports, after upgrading to Customer Care and billing (CCB) v2.2.0 SP9, Crystal Reports failed to submit from CCB, the following error occurs.

ERROR
-----------------------
Enterprise authentication could not log you on. Please make sure your logon information is correct.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
Upgrade CCB v2.2.0 SP6 to SP9, then change Reporting tool password and reporting folder from the Reporting Options of the Admin Menu in CCB, then go to Main Menu > Report Submission then submit any report.

Solution

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In this Document
Goal
Solution
References


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