Crystal Reports Failed From CCB
(Doc ID 1438749.1)
Last updated on JUNE 04, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.2.0.0.0 to 2.2.0.0.0 [Release 2.2]Information in this document applies to any platform.
Goal
On : 2.2.0.0 version, RP - Reports, after upgrading to Customer Care and billing (CCB) v2.2.0 SP9, Crystal Reports failed to submit from CCB, the following error occurs.
ERROR
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Enterprise authentication could not log you on. Please make sure your logon information is correct.
STEPS
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The issue can be reproduced at will with the following steps:
Upgrade CCB v2.2.0 SP6 to SP9, then change Reporting tool password and reporting folder from the Reporting Options of the Admin Menu in CCB, then go to Main Menu > Report Submission then submit any report.
Solution
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In this Document
| Goal |
| Solution |
| References |