Collection Action Not Performed Correctly After Due Date
(Doc ID 1438752.1)
Last updated on SEPTEMBER 17, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]Information in this document applies to any platform.
Symptoms
Collection actions not performed correctly after due date.
The scenario is as follows.
1. Create an account on 20th Feb with bill date as 1.
2. Bill run on 1st March, the amount is 10BD.
3. The due date is set as 28 Mar 00:00.
4. first collection action is defined as 1 day after due date.
5. pin_collection process run on 29th March 00:01.
6. The first action which is STC_Individual_Interruption is getting updated as Cancelled, instead of getting executed.
The same scenario was working fine on Patch Set 4, but it has broken after PS11 installation.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |