On Messaging Server 6.2 Mshttpd Crashes On a Specific Mailbox (Doc ID 1439250.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Messaging Server - Version 6.2 and later
Information in this document applies to any platform.

Symptoms

On Messaging Server 6.2 version, using Webmail

When a specific user attempting to access his/hers mailbox the mshttpd process crashes

STEPS
----------
The issue can be reproduced at will with the following steps:

  1. User X access webmail
  2. Read message
  3. mshttpd crashes


The issue has the following business impact:
Due to this issue, users can not access webmail

Cause

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