'Object Reference Not Set to an Instance of an Object' Error in ISSC (Doc ID 1439540.1)

Last updated on OCTOBER 12, 2017

Applies to:

Oracle Retail In-Store Space Collaboration - Version 5.2.3808.1104 and later
Information in this document applies to any platform.

Symptoms

When placing a product onto a fixture the following error is shown:

Unexpected error has occured.
System.NullReferenceException: Object reference not set to an instance of an object.
at AVT.Annotation.clsAnnotation.eSeriesAnnotate(Int32 fileID, Int32[]& fixtureId, Int32[] zoneId, Boolean forClipboard)
at AVT.Annotation.AnnotationDalc.GetProductAnnotation(Int32 fileId, Int32[] fixtureId, Int32[] zoneId, AnnotationItemCollection& AnnotationItems, Boolean forClipboard, Preferences userPreferences)
at AVT.Annotation.AnnotationDalc.GetProductAnnotation(Int32 fileId, Int32[] zoneId, AnnotationItemCollection& AnnotationItems, Boolean forClipboard, Preferences userPreferences)
at DataAccess.Annotation.GetProductAnnotation(Item[]& items)
at RFServer.TopViewCtrl.MsgTopViewProductAnnotation(Int32 msgwin, Int32 msglen, Byte[]& msgdat)
at RFServer.TopViewCtrl.ProcessMessage2(Client2MsgID msgid, Int32 msgwin, Int32 msglen, Byte[]& msgdat)



 

Cause

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