Order Data Display In OSM Left Side Pane Shows Null, This is an Order Refresh Issue (Doc ID 1439585.1)

Last updated on AUGUST 24, 2012

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.

Symptoms

In the OSM Web GUI, the Order data on the left hand side pane is sometimes missing. This issue occurs randomly in a clustered environment. In a log file, the  following error appears:

<08-Mar-2012 6:50:39,234 EST AM> <ERROR> <ui.OrderComponentBean> <[ACTIVE] ExecuteThread: '1' for queue: 'weblogic.kern
l.Default (self-tuning)'> <Exception thrown loading order component data for order oracle.communications.ordermanagemen
.ui.OrderKey@362641>
com.mslv.oms.OMSException: Unknown response type from cluster member: [Lcom.tangosol.net.Member;@40fc49
Request [ORDER_ID : 9, USER_ID : osm_admin, REQUEST_NAME : oracle.communications.ordermanagement.handler.orchestration.
etOrchestrationPlanHandlerEJB, CLIENT_TYPE : 1, DO_NOT_REFORWARD_REQUEST : true]
oracle.communications.ordermanagement.util.coherence.b
at com.mslv.oms.handler.cluster.ClusteredHandler.process(Unknown Source)
at com.mslv.oms.handler.a.processRequest(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown Source)
at oracle.communications.ordermanagement.ui.OrderDetailDelegate.getOrchestrationPlanResponse(OrderDetailDelegat
.java:258)
at oracle.communications.ordermanagement.ui.OrderDetailDelegate.getOrchestrationPlan(OrderDetailDelegate.java:1
7)

Cause

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