Osm Com Web UI Order View Not Refreshed (Doc ID 1439586.1)

Last updated on JANUARY 29, 2013

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.

Symptoms

After a period of inactivity ( around 5 minutes) when user returns to the COM Web UI and changes the selected view under data tab, selected view data is not displayed.
An exception is also thrown in the log.

<22-Feb-2012 1:21:01,959 EST AM> <ERROR> <ui.OrderDetail> <[ACTIVE]
ExecuteThread: '1' for queue: 'weblogic.kernel.Default (self-tuning)'>
<Unable to retrieve order.>
com.mslv.oms.handler.OrderViewNotFoundException: No workgroup view found for
the user[TechM] in the order[CreateCustomerOrder/CreateCustomerOrder
at
com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.a(Unknown Source)
at
com.mslv.oms.handler.order.cache.AbstractOrderCacheManager.getOrderByViewId(U
nknown Source)
at com.mslv.oms.handler.order.f.a(Unknown Source)
at com.mslv.oms.handler.getorder.GetOrderHandlerEJB.process(Unknown
Source)
at com.mslv.oms.handler.a.processRequest(Unknown Source)
at com.mslv.oms.jsp.processor.RequestProcessorSupport.a(Unknown
Source)
at
com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown
Source)
at
com.mslv.oms.jsp.processor.RequestProcessorSupport.processRequest(Unknown
Source)
at
oracle.communications.ordermanagement.ui.OrderDetailDelegate.getOrderByViewId
(OrderDetailDelegate.java:138)
at
oracle.communications.ordermanagement.ui.OrderDetail.getOrder(OrderDetail.jav
a:562)
at
oracle.communications.ordermanagement.ui.OrderDetail.viewChanged(OrderDetail.
java:906)
at sun.reflect.GeneratedMethodAccessor846.invoke(Unknown Source)
at
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.
java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.sun.el.parser.AstValue.invoke(AstValue.java:157)
at
com.sun.el.MethodExpressionImpl.invoke(MethodExpressionImpl.java:283)
at
org.apache.myfaces.trinidadinternal.taglib.util.MethodExpressionMethodBinding
.invoke(MethodExpressionMethodBinding.java:53)
at
org.apache.myfaces.trinidad.component.UIXComponentBase.broadcastToMethodBindi
ng(UIXComponentBase.java:1245)
at
org.apache.myfaces.trinidad.component.UIXEditableValue.broadcast(UIXEditableV
alue.java:214)
at
oracle.adf.view.rich.component.fragment.UIXRegion.broadcast(UIXRegion.java:14
5)
at
oracle.adf.view.rich.component.fragment.ContextSwitchingComponent$1.run(Conte
xtSwitchingComponent.java:87)
at
oracle.adf.view.rich.component.fragment.ContextSwitchingComponent._processPha
se(ContextSwitchingComponent.java:298)
at
oracle.adf.view.rich.component.fragment.ContextSwitchingComponent.broadcast(C
ontextSwitchingComponent.java:91)

Cause

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