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Invitees To An Instance Of A Recurring Event Cannot See The Event In Outlook Connector (Doc ID 1441214.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version: 7.3 and later   [Release: 7.0 and later ]
Information in this document applies to any platform.

Symptoms


Invitees to an instance of a recurring event, cannot see the event in OC


Steps to reproduce :

3 users using Outlook Connector. 

  • UserA invites UserB for a recurring event, for example starting on Monday from 10AM to 11AM, recurring daily, for 5 times.
    After the creation on this recurring event, the event appears properly in both calendars in Outlook Connector.

  • UserA modifies the third instance (Wednesday) and adds another invitee, UserC. Mail notifications are sent and the Wednesday event gets updated in the calendar of UserA and UserB - this can be checked by opening this event and you can see UserC is also invited.

  • But when UserC opens his calendar in Outlook Connector, he cannot see the Wednesday event. If UserC opens Convergence, the event is visible.

  • When UserC reads the notification mail that was sent, then a new event gets added, on Wednesday. But, since UserB is also invited to this event, the event also gets created in the calendar of UserB, so there are even 2 events on Wednesday for UserB.

Cause

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In this Document
  Symptoms
  Cause
  Solution
  References

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