Unable to Connect to Agile Web Services Due to Failed Attempt to Authenticate to LDAP (Doc ID 1442822.1)

Last updated on FEBRUARY 13, 2017

Applies to:

Oracle Agile Engineering Collaboration - Version 9.3 and later
Oracle Agile PLM Framework - Version 9.2.2.4 to 9.3.1.1 [Release 9.2.0.0 to 9.3]
Information in this document applies to any platform.
***Checked for relevance on 23-Dec-2014***

Symptoms

Error creating web service session.

Web service client application logs may show the error:

Error message : The account has been disabled. Please contact the administrator.
Root Cause exception : oracle.oc4j.rmi.OracleRemoteException:
 com.agile.util.exception.LoginException: The account has been disabled. Please contact the administrator.; nested exception is:
 com.agile.util.exception.LoginException: The account has been disabled.
Please contact the administrator.

at com.agile.api.pc.Session.createError(Session.java:1618)
[...]

When attempting to click on Agile Workspace Manager in EC, the login prompt disappears after clicking OK.

Error in the %UserProfile%\AgileCache\a9proxy.log:

Invalid configuration: CAX_USER_NAME not returned

Cause

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