ObjectelServer Becomes Unresponsive And Threads Get Stuck for Some Period.

(Doc ID 1443192.1)

Last updated on AUGUST 13, 2013

Applies to:

Oracle Communications Objectel - Version: 2.7.9 and later   [Release: 2.7 and later ]
Information in this document applies to any platform.

Symptoms

ObjectelServer 2.7.14, becomes unresponsive and threads get stuck in Order Management System as responses are not sent back by Objectel.

Objectel Logs:

12/01/20:05:48:15I Objectel(**.**.**.**:****) 1004: Performing command Objectel.XMLApi
12/01/20:05:48:15I Objectel(**.**.**.**:****) 517: XML request: '<LookupsExtended:LookupsExtended_checkDupCktExistsUsingSiteName.Request xmlns="http://www.metasolv.com/objectel" xmlns:LookupsExtended="http://www.metasolv.com/objectel/LookupsExtended"><siteName>01001839-</siteName></LookupsExtended:LookupsExtended_checkDupCktExistsUsingSiteName.Request>'
12/01/20:05:48:15I Objectel(**.**.**.**:****) 1004: Performing command LookupsExtended.LookupsExtended_checkDupCktExistsUsingSiteName 1
12/01/20:05:48:15D Objectel(**.**.**.**:****) 1221: Javascript Engine: 'JS Context Pool size = 1'
12/01/20:05:55:20I (**.**.**.**:****) 1003: The user has requested operation 1

12/01/20:05:55:20I Objectel(**.**.**.**:****) 1004: Performing command Objectel.GetConfigInfo
12/01/20:05:55:20I Objectel(**.**.**.**:****) 1004: Performing command Server.ServerConfig 1
12/01/20:05:55:20I Objectel(**.**.**.**:****) 1001: Exiting command Server.ServerConfig 1


The Stuck request is not processed anymore by Objectel Server and Stuck message is being sent back to the Order Management System like OSM.

Cause

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