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General Email AG Service Not Running (Doc ID 1444124.1)

Last updated on JULY 13, 2023

Applies to:

Oracle Life Sciences Argus Safety - Version 6.0.2.1 and later
Information in this document applies to any platform. *** ***

Symptoms

General Email AG service is not completing.

You notice that even stopping and restarting the Argus Safety Service does not help and a duplicate error message is displayed in the log file:

 

"22-Mar-2012, 15:41:39 >> General Email > "D:\Program Files\Oracle\Argus\Argus Safety\AGProc.exe General Email General Email" ABORT, DUPLICATE."



log file 12 march shows that general email process completed at 12:49:27. and then started at 12:49:28 but never completed.


Services were restarted on March 18 however you did not notice this issue.

Log file 18 March shows duplicate error at 12:13
Log file 22 March shows duplicate error at 15:41 at the time of the services restart.

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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