Customer Center Displays Wrong Refund Amount (Doc ID 1446122.1)

Last updated on SEPTEMBER 26, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Testing a migration from an annual to a monthly plan. When looking at the newly created bill for this return, everything looks good: line 1 for the $81.72 charge and line # 2 is the pro-rated refund $532.48 annual charge (-$532.48).
The amount for refund for this account is $450.76 (-532.48+81.72), which is correct and also shows up on the GL detail.

But when clicking on the above refund details (balance > bill details > refund details), R1-xxxx, this lists the Refunded amount as $532.48, which is incorrect.

Steps to Reproduce:
1. Create an account with credit card for auto pay (do not collect payment at the account registration).
2. Purchase an annual product.
3. Run billing.(Payment is collected)
4. Cancel this product and purchase a monthly product with lower cycle fee.
5. Run billing (pin_mass_refund in pin_bill_day script).
    (pin_mass_refund is run and this refunds the amount to customer.)
6. Click on the bill (it shows Refund 450.76, item details : -$532.48 and $81.72).
7. Check for AR actions on the bill, click on the refund item and check the amount. The "Refunded amount" shows 532.48 instead of 450.76.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms