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Not Able To Create Balance Monitor Group Through Customer Center 7.4 Patch Set 8 (Doc ID 1446580.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

The issue can be reproduced with the following steps from Customer Center 7.4 Patch Set 8:
1.  Create an account [A0] without a plan.
2.  Create 3 more accounts [B1, B2, B3] with some plan, and having the account [A0] created on the step 1. as the parent of B1, B2, B3.
3.  Create a balance monitor group on A0 account.

Actual behavior:
Balance Monitoring Group did not get created for the parent account which does not have any deals.

Expected behavior:
Balance Monitoring Group should be created even for the parent account which does not have any deals.

Cause

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In this Document
Symptoms
Cause
Solution
References

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