A Java NullPointerException is Thrown when Opening Voucher Ranges Screen on a Rolled Back NCC 4.4.1 Upgrade

(Doc ID 1446905.1)

Last updated on SEPTEMBER 16, 2016

Applies to:

Oracle Communications Network Charging and Control - Version 4.0.0 and later
Information in this document applies to any platform.

Symptoms

When rolling back a Network Charging and Control (NCC) 4.4.1 upgrade, in the Service Management System Screens (SMS screens), under :

Services -> ChargingMax -> Voucher Management

 

When navigating to the "Voucher Ranges" tab :


A nullPointerException is reported in the java console :

Exception in thread "AWT-EventQueue-2" java.lang.NullPointerException
at java.lang.String.<init>(Unknown Source)
at com.eservglobal.ccs.VoucherRangesPanel.populateTable(VoucherRangesPanel.java:354)
at com.eservglobal.ccs.VoucherRangesPanel.populateTable(VoucherRangesPanel.java:341)
at com.eservglobal.ccs.ServiceProviderTabScreen.doPopulateTable(ServiceProviderTabScreen.java:106)
at com.eservglobal.ccs.BaseTabScreen.processSelectedTab(BaseTabScreen.java:148)
at com.eservglobal.ccs.G8BaseTabFrame.stateChanged(G8BaseTabFrame.java:155)
[...]


and when opening the screen and the Voucher Batch drop down list isn't populated :


In such a case, the "Voucher Ranges" screen isn't usable any more as no voucher batches are selectable in the drop down box.

Changes

A recent rollback to the previous version of an upgrade of Network Charging and Control to version 4.4.1

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms