My Oracle Support Banner

BRM Client Unable to connect to the server (Doc ID 1447252.1)

Last updated on JULY 23, 2018

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Goal

BRM Client (Customer Center , Pricing Center ) are not able to connect to the BRM server

A Window is popped up showing that message

"Customer Center\Pricing Center cannot connect to Pipeline database. Please contact your system administration."

Note: We are able to connect using testnap though.

No javaPCM.logs are getting generated

What is the reason for this issue?

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Goal
Solution


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.