BRM Client Unable to connect to the server (Doc ID 1447252.1)

Last updated on DECEMBER 20, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.
***Check for Relevance on 21/12/2016***

Goal

BRM Client (Customer Center , Pricing Center ) are not able to connect to the BRM server

A Window is popped up showing that message

"Customer Center\Pricing Center cannot connect to Pipeline database. Please contact your system administration."

Note: We are able to connect using testnap though.

No javaPCM.logs are getting generated

What is the reason for this issue?

Solution

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