Sensitivity Option In Outlook Connector Is Not Behaving Correctly (Doc ID 1448672.1)

Last updated on SEPTEMBER 14, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version: 7.3 and later   [Release: 7.0 and later ]
Oracle Communications Calendar Server - Version: 6.3 and later    [Release: 6.3 and later]
Oracle Communications Convergence - Version: 1.0 and later    [Release: 1.0 and later]
Information in this document applies to any platform.

Symptoms

There is a difference in Oulook Connector  compared with UWC/Convergence on setting the
event class

In Outlook you also have the Sensitivity option, this can be found under the Office button (when the event is opened, or being created), Properties, and in this popup you'll see the Sensitivity options.  There are 4 options available which are:

Normal, Personal, Private and Confidential.
Normal is the default option.

When selecting one of these options when creating an event, only the Private option will cause Outlook Connector to save this event as a Private event (so with CLASS:CONFIDENTIAL), the 3 other options will save this event as a Public event. So when choosing Personal and Confidential, the event will still be
created as a Public event. This is not the correct or expected behavior.

When selecting the option Personal and Confidential when creating the event, after a restart of Outlook, these settings are lost and refer to the default Normal sensitivity. When setting these values again to Personal or Confidential, only then these settings are remembered.  Please note that this setting is not saved on the server, but is a local setting. When doing an Empty and Resync or recreating the local SJOC.pst file, this setting is lost again, so only the Normal (Public) or Confidential (Private) option is working correctly.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms