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Outlook Connector - No Results Returned From GAL Search (Doc ID 1449190.1)

Last updated on APRIL 12, 2021

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 7.2 and later
Information in this document applies to any platform.

Symptoms


No results are being returned from a Global Address List (GAL) search using Outlook Connector.

- Go to "Tools" menu and select 'Address book'
- Select 'Global Address List' from "Address Book" select box
- Click 'Advanced Find'
- Enter "<string>" within last name field and search
You will receive "Your search yielded no results" message.

Viewing SJOC.log files should include the LDAP error (returned as hexadecimal). The default log level will include the error, no need to set the log level to Debug.

Changes

In most cases, the customer change will be the customer introducing Outlook Connector to the Communications Suite LDAP DIT, rather than a working client-server environment that fails from a system change to the LDAP Server.

Neither the suite-level documentation, nor does the Outlook Connector documentation clearly state the dependency on configuring VLV on the Directory Server.

 

Cause

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