Outlook Connector - No Results Returned From GAL Search (Doc ID 1449190.1)

Last updated on JANUARY 22, 2016

Applies to:

Oracle Communications Connector for Microsoft Outlook - Version 7.2 and later
Information in this document applies to any platform.

Symptoms


No results are being returned from a Global Address List (GAL) search using Outlook Connector.

- Go to "Tools" menu and select 'Address book'
- Select 'Global Address List' from "Address Book" select box
- Click 'Advanced Find'
- Enter "mesdjian" within last name field and search
You will receive "Your search yielded no results" message.

Viewing SJOC.log files should include the LDAP error (returned as hexadecimal). The default log level will include the error, no need to set the log level to Debug.

04/11/2012 06:48:57.363 (0x0430) {Gal   } [Error  ]: XLdap::getEntriesCount xldap_search_ext_s failed 0x32
04/11/2012 06:48:57.363 (0x0430) {Gal   } [Error  ]: XLdap::getEntriesCount ldap error : VLV Control


What the above shows is that anonymous access is being denied by the VLV control (the 0x32 error is the equivalent to the err=50 insufficient access error that the Directory Server is returning).

The Directory Server access log shows:

[11/Apr/2012:06:48:57 +1100] conn=168 op=6 msgId=7 - SRCH base="o=aus.sun.com,o=isp" scope=2 filter="(&(mail=*)(cn=*))" attrs="uid mail cn title company
telephoneNumber physicalDeliveryOfficeName objectClass"

[11/Apr/2012:06:48:57 +1100] conn=168 op=6 msgId=7 - RESULT err=50 tag=101 nentries=0 etime=0, VLV Control
NOTE: In some cases, the "VLV Control" is not included in the RESULT log entry.

Changes

In most cases, the customer change will be the customer introducing Outlook Connector to the Communications Suite LDAP DIT, rather than a working client-server environment that fails from a system change to the LDAP Server.

Neither the suite-level documentation, nor does the Outlook Connector documentation clearly state the dependency on configuring VLV on the Directory Server.

 

Cause

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