Issue With Optional Member Service Status (Doc ID 1450279.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Steps to reproduce the problem:

1) Enable deal dependency parameter at sys/cm/pin.conf and restart cm
2) Enable the business parameter "<MultiplePlan>enabled</MultiplePlan>" at sys/data/config/bus_params_subscription.xml and load the file, restart cm.
3) Create a plan with options "From_Plan" having the following configuration:
    |Subscription Service /service/telco (Required)
    |--Member service1 /service/telco/gsm/telephony(Required)
    |--Optional Service2 /service/ip(Optional)
4) Create an account using above plan with purchasing optional deal for /service/ip
5) Close the optional member service /service/ip through services tab of customer center
5) Verify that /service/ip serive has closed successfully and product has cancelled.


Expected Result:

Already closed optional member service status should not change from closed
-> Inactive.
 
The following should be shown at the services tab of customer center.
/service/telco --> Inactive
 --> /service/telco/gsm/telephony --> Inactive
 --> /service/ip --> Closed

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms