Service Alert Reports Incorrect Hierarchy For Unplanned Outage Notification
(Doc ID 1450290.1)
Last updated on MAY 31, 2024
Applies to:
Oracle Network Management for Utilities - DMS - Version 1.12.0.3 and laterOracle Utilities Network Management System - Version 1.12.0.3 and later
Information in this document applies to any platform.
Symptoms
The details provided for the control zones is not reported as what is expected. For instance, an event was reported as:
Company: OPAL
Region: LAKE
Branch: EAST LAKE
Substation: SPRINGFIELD
Feeder: POWERS FERRY
Here, the feeder is not POWERS FERRY. This should be listed as the Substation and SPRINGFIELD as the Headquarters. Furthermore, the control zone hierarchy is missing one level.
Changes
No changes to any of the standard product Service Alert messages have been made.
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |