Service Alert Reports Incorrect Hierarchy For Unplanned Outage Notification (Doc ID 1450290.1)

Last updated on NOVEMBER 16, 2016

Applies to:

Oracle Utilities Network Management System - Version 1.9.0 and later
Oracle Network Management for Utilities - DMS - Version 1.9.0 and later
Information in this document applies to any platform.

Symptoms

The details provided for the control zones is not reported as what is expected. For instance, an event was reported as:

Company: OPAL

Region: LAKE

Branch: EAST LAKE

Substation: SPRINGFIELD

Feeder: POWERS FERRY

Here, the feeder is not POWERS FERRY.  This should be listed as the Substation and SPRINGFIELD as the Headquarters.  Furthermore,  the control zone hierarchy is missing one level.

Changes

 No changes to any of the standard product Service Alert messages have been made.

Cause

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