Refunds In Batch Of Size Greater Than One From Paymenttools Generates Error On Payment Tool Console (Doc ID 1450500.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Linux x86

Symptoms

While doing refund in batch from paymenttools(Check Refund Batch) for more than one customer at a time, got one error window pop-up. The same thing is happening for Cash Refund Batch also. It works fine for individual customers. One thing to look out is that it throws the error message on the console but the refund happens internally and can be seen in the customer center.

Replication Steps:

1. Create two customer

2. Generate the bills.

3. make payment

4. make refund at a time using batch for both the customer.

Following is the error observed on the screen:

Cause

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