Random Meaningless Characters In Collaborative Workbench After Server Bounce

(Doc ID 1450636.1)

Last updated on JUNE 28, 2017

Applies to:

Oracle Demantra Predictive Trade Planning - Version 7.3.1 and later
Information in this document applies to any platform.

Symptoms

Customer is on 731 and is using IE 8 and JRE 1.6_25.

Customer mentions that they see random meaningless characters in collaborative workbench after server bounce.  If they bounce the server during the daytime, it shows up more often, especially if there are users working in the environment.  Sometimes the "logout" even disappears and these meaningless character shows up at the original place for logout.  They are using the Tomcat that comes with the installer.  Clearing the Tomcat cache does not resolve the issue.  They clear the Tomcat cache by way of deleting all of the files and folders under the Catalina folder

...Collaborator\Tomcat\work\Catalina

 

Customer is starting the Tomcat as a service As per Note 1301740.1 How To Resolve Intermittent Issues When Running Tomcat As A Service,  customer has upgrade Tomcat to 6.0.35, but still see the same issue.

 

Cause

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