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Unable To Log Into The Supplier Portal Due to Duplicate Questionnaire Record (Doc ID 1450864.1)

Last updated on JUNE 24, 2019

Applies to:

Oracle Agile Product Supplier Collaboration for Process - Version 6.2.0.0 and later
Information in this document applies to any platform.

Symptoms

When logging into the supplier portal, getting error:

ERROR:

The application has experienced an unhandled error. Please report this issue to your systems administrator. To return to the application, close the current web browser and re-login with a new web browser. The description for Event ID 0 from source SP-Prodika cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer. If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event: Current User: ERROR URL: "/SupplierPortal/EQ/EQ.aspx" Additional Info: System.Web.HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> Xeno.Prodika.EQ.Service.EQServiceException: Multiple eQuestionnaires found for request 'eQ#1' (3000xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx). at Xeno.Prodika.EQ.Service.DomainModel.EQRequestEQuestionnaireLoader.LoadEQuestionnaire(IXDataManager dataManager, IEQRequest eqRequest) at Xeno.Prodika.EQ.Service.EQService.LoadQuestionnaire(IEQRequest eqRequest) at Xeno.Prodika.SupplierPortal.WebUI.EQ.EQLogin.LoadAndRedirect() at Xeno.Prodika.SupplierPortal.WebUI.EQ.EQLogin.Login(Object sender, EventArgs e) at System.Web.UI.WebControls.Button.OnClick(EventArgs e) at System.Web.UI.WebControls.Button.RaisePostBackEvent(String eventArgument) at System.Web.UI.WebControls.Button.System.Web.UI.IPostBackEventHandler.RaisePostBackEvent(String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) at System.Web.UI.Page.RaisePostBackEvent(NameValueCollection postData) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) --- End of inner exception stack trace --- at System.Web.UI.Page.HandleError(Exception e) at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) at System.Web.UI.Page.ProcessRequest() at System.Web.UI.Page.ProcessRequestWithNoAssert(HttpContext context) at System.Web.UI.Page.ProcessRequest(HttpContext context) at ASP.eq_eq_aspx.ProcessRequest(HttpContext context) at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute() at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously) _SCROLLPOS63a8c4: ctlEQLogin$txtEmailAddress: user@test.com ctlEQLogin$txtEQPW: Password1x ctlEQLogin$btnSubmit: Submit the message resource is present but the message is not found in the string/message table

Cause

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In this Document
Symptoms
Cause
Solution
References


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