Oracle Retail Point-Of-Service Client Hangs When User Clicks on Buttons Multiple Times Within Milliseconds (Doc ID 1451526.1)

Last updated on JULY 10, 2017

Applies to:

Oracle Retail Point-of-Service - Version 13.2 and later
Information in this document applies to any platform.
C hecked for relevance: 05-14-2014

Symptoms

When attempting to press buttons multiple times within milliseconds, the following error occurs:



The issue can be reproduced at will with the following steps.  A few possible scenarios are provided:

Case 1:
1. Log in to Point-Of-Service
2. Scan an item
3. Tender with cash
4. On print option screen, Press F2 multiple times within milliseconds
5. ORPOS Client hangs


Case 2:
1. Log in to Point-Of-Service
2. Select More
3. Select Gift Card/Cert
4. Select Gift Card
5. Select Issue
6. Select $20
7. Scan a gift card
8. Tender with cash
9. Click F2 (Print) multiple times
10. Unexpected exception occurs


Case 3:
1. Log in to Point-Of-Service
2. Select More
3. Select Redeem
4. Select Gift Card
5. Enter any invalid gift card
6. Redeem gift card error dialog appears
7. Click on Enter button multiple times
8. Unexpected exception occurs


Case 4:
1. Log in to Point-Of-Service
2. Ring item 1234 more than 10 times
3. Select Tender and Tender with Cash
4. Complete the transaction
5. Note the transaction number
6. Go to Reprint Receipt
7. Select Transaction Number
8. Enter the transaction number and press next
9. When transaction is displayed, select Gift Receipt or Print Orig multiple times simultaneously
10. Unexpected exception occurs


Case 5:
1. Log in to POS
2. Issue a gift card 6003853022345512 with $25 amount
3. Select Redeem
4. Swipe Gift Card 6003853022345512
5. Click on Cancel button in Global Navigation
6. Select Yes multiple times
7. Unexpected exception occurs

Case 6:
1. Log in to Daily Ops
2. Click on Till Function.
3. Press - F2 multiple times quickly (in span of milliseconds) on Till Options screen.
4. Unexpected exception occurs.

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms