createOrderRequest XML API Disconnect Not Working When API Preference Copy Item Enabled Receive Error "cannot be disconnected because all its child items are not on this order" (Doc ID 1452851.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.0 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Aug-2017***

Symptoms

Execute createOrderRequest XML API to disconnect a CONNECTOR / ELEMENT product and receive the following error:

  Message: Unable to validate item 1 Product group 0. Error Code 31029:Service Item Customer System (1396) cannot be disconnected because all its child items are not on this order.
  Error Code 31029:Service Item Customer System (1396) cannot be disconnected because all its child items are not on this order.
  Error Code 30764:Unable to validate item 1 Product group 0.

Cause

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