createOrderRequest XML API Disconnect Not Working When API Preference Copy Item Enabled Receive Error "cannot be disconnected because all its child items are not on this order"
(Doc ID 1452851.1)
Last updated on MARCH 14, 2019
Applies to:Oracle Communications MetaSolv Solution - Version 6.2.0 and later
Information in this document applies to any platform.
***Checked for relevance on 01-Aug-2017***
Execute createOrderRequest XML API to disconnect a CONNECTOR / ELEMENT product and receive the following error:
Error Code 31029:Service Item Customer System (1396) cannot be disconnected because all its child items are not on this order.
Error Code 30764:Unable to validate item 1 Product group 0.
If the preference is set to “N” and code just the parent service item
The order is created and the parent and two children end up on the order which is the desired results
If the preference is set to “Y’ and code all three service items
Receive the reported error
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