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Additional Gateway Event Trigger Conditions For Trouble Ticketing (Doc ID 1455228.1)

Last updated on AUGUST 08, 2024

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.0 and later
Information in this document applies to any platform.

Goal

We have tried to describe conditions for Gateway Event trigger and have retrieved, that in the field “Condition” only 5 attributes are available for a choice (see a screenshot attached). Whether it is possible to use in field “Condition” other TT attributes (in particular, «Priority»?)

 

In the Rules and behaviors -> Rule Summary -> Expression in field condition drop down customer wants priority to be visible and to be available for selection
 


 

Solution

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In this Document
Goal
Solution
References


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