Unable To Open And View Attachment Links Displayed In A ZIP File Using AutoVue for Agile (Doc ID 1455508.1)

Last updated on JULY 30, 2015

Applies to:

Oracle Autovue for Agile Product Lifecycle Management - Version 20.1.1 and later
Information in this document applies to any platform.

Symptoms

Open a .zip file attachment with AutoVue for Agile. Agile version is 9.3.1.1.
This problem happens only to some of the users, not ALL users.

Users try to open a file attachment which is part of a zip file by double click on the link displayed in a zip file with AutoVue for Agile.
Nothing happens.

STEPS:
1. Log into web client
2. Select a zip file from the attachments tab of an object
3. View the zip file using AutoVue for Agile
4. Click on one of the lines (links) within the zip file which is displayed by AutoVue for Agile
5. When clicking on the link nothing happens

Expected that a new AutoVue window opens with the file displayed which is in the zip file.

Cause

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