Duplicate To Do Entries created for same account if batch runs more than one time
(Doc ID 1456373.1)
Last updated on JUNE 02, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.3.1 and laterInformation in this document applies to any platform.
Symptoms
**Disclaimer:** This KM article may include the following abbreviations:
TD - To Do
CCB/CC&B - Oracle Utilities Customer Care and Billing
CM - Customized
On : 2.3.1 version, TD - To Do
ACTUAL BEHAVIOR
---------------
If run a batch that create ToDos for the more than one time, it will create the same ToDos for the same Accounts even if the old todo is open , this will made duplication.
All of the To Do Entries with same error message for same account listing causing extra workload.
EXPECTED BEHAVIOR
-----------------------
The batch should check if the account already has an open todo with same type and reason it shouldn't create a new one.
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Run a batch job which generates To Do Entry.
2. Re-run above batch job.
3. From To Do Search Page, lots of to do entries with same type for same account generated duplicate.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |