My Oracle Support Banner

COM is Not Able To Update The Order Data While Handling 2 Parallel Responses From the Downstream System (Doc ID 1456779.1)

Last updated on JANUARY 27, 2021

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.

Symptoms

When the automation plugins are trying to handle a couple of responses from other systems, OSM is throwing an "acquiring locks" exception

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.