COM is Not Able To Update The Order Data While Handling 2 Parallel Responses From the Downstream System (Doc ID 1456779.1)

Last updated on JULY 06, 2012

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 and later
Information in this document applies to any platform.

Symptoms

When the automation plugins are trying to handle a couple of responses from other systems, OSM is throwing an "acquiring locks" exception

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms