Locked Service Request Screen Opens In View Only Mode -Doesn't Allow To Remove Lock (Doc ID 1458340.1)

Last updated on MAY 24, 2012

Applies to:

Oracle Communications MetaSolv Solution - Version 6.0.16 to 6.2.0 [Release 6.0.16 to 6.2.0]
Information in this document applies to any platform.

Symptoms

The Locked Service Request window is not allowing the user to Remove Lock from the orders even when the user ( e.g ASAP ) is in SEC-ADMIN group and the permission for w_row_in_use is Enabled . 

 

Cause

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