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Application Generated Alerts Go Directly To The Badmail SMTP Folder (Doc ID 1458933.1)

Last updated on NOVEMBER 26, 2019

Applies to:

Primavera Portfolio Management - Version 9.0 and later
Information in this document applies to any platform.

Symptoms

On Primavera Portfolio Management 9.0, automated application created Collaboration emails/alerts are automatically sent to the Badmail folder.

ACTUAL BEHAVIOR
---------------
Automated application created Collaboration emails/alerts are automatically sent to the Badmail folder.

EXPECTED BEHAVIOR
-----------------------
Automated application created Collaboration emails/alerts should be processed and sent as other Collaboration emails.

ERROR MESSAGE
-----------------------
.BDR files in the Badmail folder contain the following error:

... Error is processing file in pickup directory.
... The specific error code was 0xC00402CE.

 

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, automated application created Collaboration emails are not being sent.

Cause

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In this Document
Symptoms
Cause
Solution
References


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