Unable To Close Accounts Having Required Service Through CC And Opcode (Doc ID 1459013.1)

Last updated on SEPTEMBER 15, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Account having required service can not be closed through Customer Center as well as through opcode with flag set to PIN_BILL_CHANGE_ALL_SERVICES.

Following is the error from cm logs:

 

Cause

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