RDC-Onsite Open A CRF Failed (Doc ID 1459702.1)

Last updated on FEBRUARY 12, 2019

Applies to:

Oracle Clinical Remote Data Capture Option - Version 4.5.3 to 4.6.5 [Release 4.5.3 to 4.6.5]
Information in this document applies to any platform.

Symptoms

PROBLEM DESCRIPTION: after logging into RDC Onsite, user clicks on a CRF to begin data entry. Instead of launching the DE screen the following error message is presented:

Error This application has encountered a fatal error and will shut down.
XMLHttp request failed: 504 (Gateway Time-out).

Corresponding log file contains the following information:

Log file path->D:\oracle\AS10gR2mt\j2ee\olsardc\log\olsardc_default_island_1\oc4j\log.xml
    <MSG_TEXT>[ecid][xxxxxxxxxxxxxxxxx] Exception in RuntimeController
oracle.pharma.rdc.de.exception.FailedOperationException: Json parser failed to perform the requested operation. Reason is: failed to read from the source stream
   at oracle.pharma.rdc.de.util.json.parser.JsonBaseStreamSource.hasNext(JsonBaseStreamSource.java:107)
   at oracle.pharma.rdc.de.util.json.parser.JsonReaderImpl.next(JsonReaderImpl.java:65)
   at oracle.pharma.rdc.de.DataEntryProperty.parseJson(DataEntryProperty.java:118)
   at oracle.pharma.rdc.de.DataEntryProperty.createDataEntryProperty(DataEntryProperty.java:93)
   at oracle.pharma.rdc.de.service.dcs.RDCI.loadRdci(RDCI.java:737)
   at oracle.pharma.rdc.de.service.dcs.DciFormData.load(DciFormData.java:461)
   at oracle.pharma.rdc.de.service.dps.DataProviderService.getRdciDocData(DataProviderService.java:202)
   at oracle.pharma.rdc.de.service.dps.DataProviderService.processCommand(DataProviderService.java:231)
   at oracle.pharma.rdc.de.servlet.RuntimeController.doPost(RuntimeController.java:574)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:760)
   at javax.servlet.http.HttpServlet.service(HttpServlet.java:853)
   at com.evermind.server.http.ServletRequestDispatcher.invoke(ServletRequestDispatcher.java:834)
   at com.evermind.server.http.ServletRequestDispatcher.forwardInternal(ServletRequestDispatcher.java:340)
   at com.evermind.server.http.HttpRequestHandler.processRequest(HttpRequestHandler.java:830)
   at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:228)
   at com.evermind.server.http.AJPRequestHandler.run(AJPRequestHandler.java:133)
   at com.evermind.util.ReleasableResourcePooledExecutor$MyWorker.run(ReleasableResourcePooledExecutor.java:186)
   at java.lang.Thread.run(Thread.java:534)
Caused by: java.net.SocketException: socket closed
   at java.net.SocketInputStream.socketRead0(Native Method)
   at java.net.SocketInputStream.read(SocketInputStream.java:129)
   at java.net.SocketInputStream.read(SocketInputStream.java:182)
   at java.io.FilterInputStream.read(FilterInputStream.java:66)
   at oracle.pharma.oc.dcapi.impl.DcapiSocketInputStream.read(DcapiSocketInputStream.java:52)
   at java.io.InputStream.read(InputStream.java:164)
   at sun.nio.cs.StreamDecoder$CharsetSD.readBytes(StreamDecoder.java:408)
   at sun.nio.cs.StreamDecoder$CharsetSD.implRead(StreamDecoder.java:450)
   at sun.nio.cs.StreamDecoder.read(StreamDecoder.java:182)
   at java.io.InputStreamReader.read(InputStreamReader.java:167)
   at java.io.BufferedReader.fill(BufferedReader.java:136)
   at java.io.BufferedReader.read1(BufferedReader.java:187)
   at java.io.BufferedReader.read(BufferedReader.java:261)
   at oracle.pharma.rdc.de.util.json.parser.JsonBaseStreamSource.hasNext(JsonBaseStreamSource.java:99)