Structured Format Dropdown Field Doesn't Come Up As Dropdown (Doc ID 1460045.1)

Last updated on JULY 09, 2012

Applies to:

Oracle Communications MetaSolv Solution - Version 6.2.0 to 6.2.0 [Release 6.2.0]
Information in this document applies to any platform.

Symptoms

When trying to enter a new Location Address in the PSR Ordering window , the address field which is defined as a  Dropdown in  Structured Formats  doesn't show up as dropdown but as text field.

For e.g the CITY is not coming as Dropdown while DM and CP are showing properly  as shown in the screen below :  

 

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms