Load Balancer With AERS Tries To Spawn New Session With [Cancel] Key (Doc ID 1461223.1)

Last updated on FEBRUARY 26, 2014

Applies to:

Adverse Event Reporting System - Version 12.1.2 and later
Information in this document applies to any platform.

Goal

Using load balancer with AERS 4.6.1, with two 2 middle tiers.

Main 'hub' for load balancer is http:/faers.hub.com

and their two middle tiers are:

http://s1aswp0967.company.com
http://s1aswp0968.company.com

From AERS application, they navigate to:

AERS Folder-> Phar Queries-> and use 'Add file'

Performing this action takes user to 'Oracle Life Science' screen to add file, but if user then immediately presses cancel to exit.

Instead of taking them back to the same http://faers.hub.com, it instead initiates load balancer, taking them to http://s1aswp0967.company.com, and shows error as:
'Internet Explorer cannot display the webpage'

How to resolve so the cancel button does not automatically spawn a middle tier session at this point in time?

Solution

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