Able To Update Case Notes After Closed (Doc ID 1463681.1)

Last updated on SEPTEMBER 27, 2012

Applies to:

Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.

Symptoms

In 2.3.1 users have found that they are able to update the comments in case notes even after the case notes have been completed/closed.

in previous version , comments field is greyed out after the case have been completed/closed.We do not want them to have this ability since it is possible we could lose important information by accident.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms