Users Occasionally See Uncustomized Version Of Convergence 2

(Doc ID 1464745.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Communications Convergence - Version 2.0 and later
Information in this document applies to any platform.

Symptoms

Using Convergence 2 with patch 145711-02.

There are 5 front end boxes sitting behind a load balancer. All 5, I believe, are configured the same in terms of enabling customizations and the customized files should be identical. Occasionally, some users are seeing the un-customized version somehow. This happens randomly and we were able to captured it in httpfox. This looks to be the problem:  the data returned to the client from get_allprefs.iwc includes this:

 

Cause

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