No Appointment Availability Returned For An Expected Shift For An Indefinite Time Into The Future Due To Incorrect Order Data (Doc ID 1467789.1)

Last updated on NOVEMBER 11, 2014

Applies to:

Oracle Real-Time Scheduler - Version 10.4.9 and later
Information in this document applies to any platform.

Symptoms

Resource Manager shows shifts that exist for the expected time frame but no availability is returned by an appointment request for any period in the future.

Appointment slots were being not being offered by ORS for a specific/location from the current date onwards.  It is expected that all available shifts would provide visibility to appointment availability.

Cause

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