Budget Billing Recurring Charge Confusion
(Doc ID 1468972.1)
Last updated on FEBRUARY 03, 2019
Applies to:Oracle Utilities Customer Care and Billing - Version 2.3.1 and later
Information in this document applies to any platform.
On : 2.3.1 version, CI - Customer Information
On the SA(Service Agreement) Confirmation screen, the recurring charge field is usually named Budget Amount for SAs that are eligible for Budget Billing.
This gives the impression that a user can start budget billing by adding an amount to this field.
However, since this merely populates the recurring charge on the SA and doesn't add a budget plan to the account, it does not truly start the account on budget and it will not be picked up by the budget monitoring or budget true up processes.
There needs to be a way to enter the budget plan on the SA Confirmation screen if that field is going to remain available.
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