Budget Billing Recurring Charge Confusion
(Doc ID 1468972.1)
Last updated on JUNE 02, 2024
Applies to:
Oracle Utilities Customer Care and Billing - Version 2.3.1 to 2.3.1 [Release 2.3]Information in this document applies to any platform.
Symptoms
**Examples provided in this article do not represent real life personal/confidential information**
**Disclaimer:** This KM article may include the following abbreviations:
CCB - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
SA - Service Agreement
CIS - Customer Information System
ETM/ETPM - Oracle Enterprise Taxation and Policy Management
On CCB v2.3.1
ACTUAL BEHAVIOR
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On the SA Confirmation screen, the recurring charge field is usually named Budget Amount for SAs that are eligible for Budget Billing.
This gives the impression that a user can start budget billing by adding an amount to this field.
However, since this merely populates the recurring charge on the SA and doesn't add a budget plan to the account, it does not truly start the account on budget and it will not be picked up by the budget monitoring or budget true up processes.
EXPECTED BEHAVIOR
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There needs to be a way to enter the budget plan on the SA Confirmation screen if that field is going to remain available.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |