Unable To Close Required Service (/service/telco/gsm) From Customer Center (Doc ID 1468991.1)

Last updated on SEPTEMBER 24, 2016

Applies to:

Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]
Information in this document applies to any platform.

Symptoms

Unable to close required service /service/telco/gsm.

The plan has a subscription service (which has a required deal) and a member service (which also has a required deal).
  +-- /service/telco/gsm                   DEAL1 (required)        /* Subscription service */ 
        +-- /service/telco/gsm/line      DEAL2 (required)        /* Member service */ and additionally any of the optional services could be present: 
        +-- /service/telco/gsm/fax       DEAL3 (optional)        /* Member service */ 
        +-- /service/telco/gsm/data     DEAL4 (optional)       /* Member service */ 
        +-- /service/telco/gsm/twin     DEAL5 (optional)        /* Member service */

CM pin.conf is configured to validate deal dependencies so both /service/telco/gsm and subservice /service/telco/gsm/line - are created as required.

Found that the required service cannot be closed from Customer Center PS8 French version.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms