Unable To Close Required Service (/service/telco/gsm) From Customer Center
(Doc ID 1468991.1)
Last updated on MARCH 12, 2019
Applies to:
Oracle Communications Billing and Revenue Management - Version 7.4.0.0.0 to 7.4.0.0.0 [Release 7.4.0]Information in this document applies to any platform.
Symptoms
Unable to close required service /service/telco/gsm.
The plan has a subscription service (which has a required deal) and a member service (which also has a required deal).
+-- /service/telco/gsm DEAL1 (required) /* Subscription service */
+-- /service/telco/gsm/line DEAL2 (required) /* Member service */ and additionally any of the optional services could be present:
+-- /service/telco/gsm/fax DEAL3 (optional) /* Member service */
+-- /service/telco/gsm/data DEAL4 (optional) /* Member service */
+-- /service/telco/gsm/twin DEAL5 (optional) /* Member service */
CM pin.conf is configured to validate deal dependencies so both /service/telco/gsm and subservice /service/telco/gsm/line - are created as required.
Found that the required service cannot be closed from Customer Center PS8 French version.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |