My Oracle Support Banner

'Ext Call to Get Records Per Page to Display for User Id' Error in FS App Screens - Tomcat Context Issue (Doc ID 1469173.1)

Last updated on APRIL 13, 2021

Applies to:

Oracle Financial Services Analytical Applications Infrastructure - Version 7.1 and later
Information in this document applies to any platform.
Oracle Financial Services Analytical Applications (OFSAA)
Tomcat

Symptoms

In Oracle Financial Services Analytical Applications (OFSAA) installed with Tomcat, you get various errors on the Financial Services Applications screens:

For example, in Asset Liability Management, most screens get the following error:

Error while loading the page.
- Ext Call to get records per page to display for User Id: <infodom>: infodom: <infodom> is failing.

In Application Preferences, the following error appears:

java.lang.NullPointerException at com.ofs.reveleus.common.preference.action.ApplicationPreferenceAction.init(ApplicationPreferenceAction.java:230)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
at com.opensymphony.xwork2.DefaultActionInvocation.invokeAction ..........

And in Dimension Management > Members, there is also a java.lang.NullPointerException error.

You cannot use any of the Financial Services Application screens.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.