Slow Performance Uploading and Downloading Files (Doc ID 1470471.1)

Last updated on JULY 30, 2015

Applies to:

Oracle Agile PLM Framework - Version 9.3.1.1 to 9.3.1.2 [Release 9.3]
Information in this document applies to any platform.

Symptoms

File manager is slowing to a crawl, it takes over a few minutes for each new download regardless the file size

Download or upload file is slow

View file is slow

EXPECTED BEHAVIOR
-----------------------
Expect the download to not exceed a reasonable time, and over 1 minute each time regardless of size is unacceptable.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Locate an Attachment that has not been downloaded recently.
2. Attempt a get on the file
3. Timer set found over a few minute each time on initial hit of a file.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms