My Oracle Support Banner

O2A Cartridge Returns "Cannot Find Order Element With Mnemonic CustomerPartyAccountContactIdent" (Doc ID 1471482.1)

Last updated on NOVEMBER 18, 2019

Applies to:

Oracle Communications Order and Service Management - Version 7.0.3 to 7.2.0 [Release 7.0.0 to 7.2]
Information in this document applies to any platform.


During provisioning we received this error at ProvisionOrderSIResponseTask.ProvisioningResponseBean while using OOTB cartridges.

####<Apr 27, 2012 10:31:30 AM KST> <Error> <oms>  <AdminServer> <ExecuteThread: '13' for queue: 'oms.automation'> <oms-automation> <BEA1-051122712D2E902D0CF2> <> <1335490290753> <BEA-000000> <core.logXMLApplicationException: An error occurred processing XML request: 200 Order data invalid : message Cannot find order element with mnemonic CustomerPartyAccountContactIdentification>
####<Apr 27, 2012 10:31:30 AM KST> <Error> <oms>  <AdminServer> <ExecuteThread: '13' for queue: 'oms.automation'> <oms-automation> <BEA1-051122712D2E902D0CF2> <> <1335490290810> <BEA-000000> <rule.XQueryHelper: Error updating order data from EBM response.. . File[*module with no systemId* (actual location resolved to [*module with no systemId*])] Line[509] Column[-1]
 at local:updateOrderData() (*module with no systemId*#549)
 at local:extensionPointDataUpdate() (*module with no systemId*#663)
 at local:consumeAIAEBMResponse() (*module with no systemId*#1086)
 at local:handleInBoundMessage() (*module with no systemId*#1229)

net.sf.saxon.trans.XPathException: Error updating order data from EBM response.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.