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Updating A Person To A Business (or Vice Versa) In CC&B Creates A Sync Error In MDM. (Doc ID 1471508.1)

Last updated on APRIL 08, 2024

Applies to:

Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 12.1.0.0.0 and later
Oracle Utilities Meter Data Management - Version 2.0.1 and later
Information in this document applies to any platform.

Symptoms

**Examples provided in this article do not represent real life personal/confidential information**

**Disclaimer:** This KM article may include the following abbreviations:
CCB/CC&B - Oracle Utilities Customer Care and Billing
OUAF/FW - Oracle Utilities Framework
BO - Business Object
MDM - Oracle Utilities Meter Data Management

If a Person record in CC&B has it's 'Person/Business' flag changed, and that Person was already synchornized to MDM as a Contact, when the new sync request message is processed in MDM by D1-SIOPE, an error message is received:

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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