Updating A Person To A Business (or Vice Versa) In CC&B Creates A Sync Error In MDM. (Doc ID 1471508.1)

Last updated on MARCH 02, 2015

Applies to:

Oracle Utilities Customer Care and Billing Integration to Oracle Utilities Meter Data Management - Version 3.1.1 and later
Oracle Utilities Meter Data Management - Version 2.0.1 and later
Information in this document applies to any platform.

Symptoms

If a Person record in CC&B has it's 'Person/Business' flag changed, and that Person was already synchornized to MDM as a Contact, when the new sync request message is processed in MDM by D1-SIOPE, an error message is received:

Cause

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