User receives the following ISE (Inform Server Error) when submitting data: 0x80041C04 (Doc ID 1472263.1)

Last updated on APRIL 14, 2016

Applies to:

Oracle Health Sciences InForm - Version 4.1.0 and later
Information in this document applies to any platform.

Symptoms

1.) User receives the following ISE (Inform Server Error) when submitting data: 0x80041C04: Could not write to database.

2.) An error similar to the following can be found in the Windows application event log on the Inform application server:

Event Type: Error
Event Source: InForm - uda
Event Category: None
Description:
The description for Event ID ( 16389 ) in Source ( InForm - uda ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. The following information is part of the event: Action: Executing SQL statement
DSN: <TRIALNAME>
Error: SQL Statement Error #1 State: NA000 Message: [Microsoft][ODBC driver for Oracle][Oracle]ORA-20001: Invalid Path Submitted to PF_ItemContext Table :161155.11774.10606.2506948.0.2506946
ORA-06512: at "<TRIALNAME>.TC_ITEMCONTEXT_ITEMPATHTRIGGER", line 42
ORA-04088: error during execution of trigger '<TRIALNAME>.TC_ITEMCONTEXT_ITEMPATHTRIGGER'
CODE: -1
SQL: Insert into PF_ItemContext (CHAPTERINDEX, SUBJECTKEYTYPE, CONTEXTID, CHAPTERID, PAGEREVISIONNUMBER, SECTIONID, NOTDONE, PAGEINDEX, PAGEID, SETITEMORDER, ITEMID, STATE, SUBJECTKEYID, ITEMSETID) VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?).

The item highlighted in yellow is the PatientID

The item highlighted in green is the Vistid

The item highlighted in blue is the formid

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms