Clicking on Reports button results in Error: Authentication Failed Error 3 or Server Application unavailable. The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browse (Doc ID 1472302.1)

Last updated on JULY 14, 2016

Applies to:

Oracle Health Sciences InForm - Version 4.5.0 to 5.0.3 [Release 4.5.0 to 5.0.0]
Information in this document applies to any platform.

Symptoms

 Application event log has the following error message:

inform[warning] 7424 _com_error caught. Descrription=

21:46:48 pferror[error] 3 The system cannot find the path specified. Header=Unloged exception HRESULT=0x80070003 Details=_com_error caught. Description= Activity={A6854A45-8581-4215-9B02-2F33E23F410A} Location=.\AuthenticationMngr.cpp(2861)

Following could be in the Event log (for Inform 4.6):

The system cannot find the file specified. 
Header=Unloged exception
HRESULT=0x80070002
Details=_com_error caught. Description=
Activity={373BC903-3F54-4BB2-955F-150B2930BA43}
Location=.\AuthenticationMngr.cpp(2951)

 

Inform UI shows error below after clicking on Reports Button:

Server Application Unavailable

The web application you are attempting to access on this web server is currently unavailable. Please hit the "Refresh" button in your web browser to retry your request.

 

Cause

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